This document governs
You must read this document carefully.
Our website is provided by:
Ultrasonic audio technologies Ltd.
Strossmayerjeva ulica 31
2000 Maribor
Slovenia
Contact email: info@ultrasonic-audio.com
Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.
Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following:
Unless otherwise noted, all content on our website is owned or provided by us.
We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable.
If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.
We hold and reserve all intellectual property rights for all content.
You may not use such content in any way that is not necessary or implied for the proper use of the service.
Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly.
Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.
Any statutory limitations or exceptions to copyright remain unaffected.
Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.
Conditions for third-party resources, including any rights granted in their content, are governed by those third parties’ terms and conditions or by applicable law.
Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.
You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.
We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:
Our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website.
Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product.
The specific characteristics of the chosen product are outlined during the purchasing process.
Every action taken from selecting a product to submitting the order is part of the purchasing process.
Please send an email to: sales@ultrasonic-audio.com containing your billing and shipping information (including contact phone number) and we will send you a pro-forma invoice with payment instructions.
In case you are a company registered in EU and you have a VAT number, please include your VAT number as well. For EU customers without VAT number we need to add 22% VAT on the final amount.
When you place an order, the following apply:
All communications regarding the purchasing process will be sent to the email address you provided.
During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs).
Details about accepted payment methods are provided during the purchasing process.
Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the FAQ section of our website.
Until payment of the total purchase price is received by us, any products ordered will not become your property.
Products are delivered to the address provided by you and in the manner outlined in the order summary.
Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
Delivery times will be emailed to you during the purchasing process.
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organised by you and not offered or recommended by us.
If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
Unless otherwise agreed, each delivery attempt after the second one will be at your expense.
Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. Our products are custom made on an order-by-order basis, therefore the 14 day withdrawal right only applies to 1 unit of the purchased product. If you don’t fit this qualification, you cannot benefit from the rights described in this section.
To withdraw from a contract, you must inform us clearly of your decision. This can be done by email. Make sure to do this before the withdrawal period ends.
If you correctly withdraw from a contract, we will reimburse you for all payments made to us, excluding delivery costs and banking fees. In case you return the product from outside the EU, a 50 EUR processing fee is applied in order to cover the expenses of the import customs procedure.
We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise.
Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We do withhold reimbursement until we receive the goods.
You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
You will bear the costs of returning the goods.
We guarantee the conformity of goods sold to European consumers for at least 1 year from delivery. This guarantee applies to goods on our website according to the laws of your country.
We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.
You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.
Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).
However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract’s purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you.
Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.
Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.
You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling programme.
For information on the use of personal data, you can refer to our website’s privacy policy.
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.
All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.
We reserve the right to modify these terms at any time, informing you of any changes.
Such changes will only affect the relationship with you from the date communicated onwards.
Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.
The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.
If legally required, we will notify you in advance of when the modified terms will take effect.
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.
You cannot assign or transfer your rights or obligations under these terms without our written permission.
All communications regarding the use of our website must be sent using the contact information provided in this document.
Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.
These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.
However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.
The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.
The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts.
Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.
